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Video instructions and help with filling out and completing How to file a complaint against a tax preparer
Welcome back to news channel 9 at 6:00 with tax deadlines quickly approaching one woman says she is not getting the answer she deserved from a tax preparation company she filed her taxes through Liberty Tax Service about two months ago and says they did not file it properly now she's left with unfiled taxes and she's out hundreds of dollars newschannel lines Alisa Sparano has the story and what you need to do to protect your money I mean 632 dollars out of a $2,300 ef'n that's a third of my refund melissa stewart walked into this Dalton Liberty tax hoping to get the most out of this year's tax return but she realized they made a big mistake it's actually stay put in my packet and everything but it was not filed Stuart says the tax preparer failed to include one of her two w-2s the difference hundreds of dollars she referred to the company's website for guidance and noticed this a satisfaction guarantee claiming the office will refund preparation fees if you're not a hundred percent satisfied but after Stuart tried getting her money back the office refused saying it's too late they said that if I would have said something the day that they filed it that they could have reduced to six hundred thirty two dollars greatly for me but now there was nothing they can do about it they're guaranteeing satisfaction if you will but they have it appears from what you tell me they have made a mistake she presented them with two w-2 forms and they all included one of them in the preparation james win set is what the Better Business Bureau he's hearing stories like Stewart's aren't that uncommon he says in the future the best thing anyone can do ahead of time is research with Liberty Tax if I may I looked at their mission statement and it's to be honest it's to show respect and have integrity so if they're going to do each of those three things and the example that you've given me then that should be responsive to doing that leaving many in Stewart's position hoping for a good result I'm mad you know I mean I work hard for my money and I'm seeing stuff and I deserve that now when it says Liberty Tax Service has poor ratings mainly because the company does not respond to complaints from consumers we've contacted the court office for their side of the story.